Terms & Conditions

Please kindly read these terms and conditions carefully. When booking online or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

The Topas Travel, 15 Le Van Tam, Sapa, Lao Cai (VAT registration No.: 5300 145 615) has provided this website. These terms and conditions constitute an agreement with Topas Travel. By entering the site you accept these terms and conditions.

The prices are for the itinerary as stated on the booking confirmation, and do not generally include any additional expenses incurred such as additional accommodation, meals, drinks, tours, transport, tips etc.

Rate:

All prices are net and quoted in American Dollar or Vietnamese Dong. 

Deposit and final payment:

All services are only guaranteed after successfully payment otherwise the requested services will not be guaranteed and may result to cancellation without prior notice by Topas Travel.

Deposits are generally 30% of the total order. Deposit payment can be settled by cash payment at the Topas Travel Hanoi office, credit card authorization or through bank transfer.

Final payment is due 14 days before the start of requested services, payable at the Topas Travel office in Hanoi. If reservations are made less than 14 days prior to departure, full payment is required at the time of booking.

No tickets/vouchers are issued unless the full payment is received by Topas Travel.

If final payment is not received on time, Topas Travel may cancel the reservation and invoke the cancellation fee.

Except for cash payment, a service charge may apply if payment by credit card. In cases where payment is executed by bank transfer to the Topas Travel’s bank account, any bank charged levied by the sending bank relating to transfers to Topas Travel must be paid by the customer.

Topas Travel requires customer who use our services be the same as cardholder used for payment, and kindly bring the card used for payment along and we keep the right to see it.

Cancellation policy:

No cancellations are accepted without confirmation by email by Topas Travel. Cancellation charges will be applied from the day written notification is received by Topas Travel.

Cancellation will be charged as follows:

  • Cancellation made more than 30 days prior to arrival date will be charged 10% of the total amount;
  • Cancellation made 30 – 21 days prior to arrival date will be charged 30% of the total amount;
  • Cancellation made 20 – 8 days prior to arrival date will be charged 50 % of the total amount;
  • Cancellation made 7 – 3 days prior to arrival date will be charged 75 % of the total amount;
  • Cancellation made 2 days prior to arrival date or no show will be charged 100 % of the total amount.

Refund of unused services:

No refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the customer.

Travel documents:

It is the customer’s responsibility to ensure they comply with all requirements from local authorities such as visa, passport and others. Topas Travel will not be responsible for any participant’s failure to do so. Any information provided by Topas Travel with regard to travel documentation is given in good faith but without responsibility on our part.

Topas Travel requires all customers are covered by full travel insurance to cover accidents, and coverage against theft and cancellation is strongly recommended.

Disclaimer of Warranties and Limitation of Liability:

Topas Travel is not responsible for any loss, injury or damage sustained by customers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by customers.

Topas Travel do not warrant that this site, its servers, or e-mail sent from services on behalf of www.topastravel.vn are free of viruses or other harmful components, and will not be liable for any loss or damage arising from the use of this site. Hypertext links to other internet resources, which are not under the control of Topas Travel, are used at your own risk.

Complaints:

All complaints received are taken very seriously. If you have cause to complain during your tour that cannot be satisfied by dealing directly with the tour guide or if you have a complaint about any aspect of our booking process or services please write or e-mail us within 14 days of using our services, using the contact details provided on this site and we shall try to resolve the matter quickly and confidentially.

Applicable Law:

The courts of Vietnam shall have exclusive jurisdiction to determine any dispute in connection with such terms and conditions or use of the website.